Shipping & Returns
GIFT BOXES & PROMOTIONS
There are no returns, refunds, or exchanges on gift boxes and special promotions. All sales are final.
Each gift box has been through a quality check and contains an inspection card that verifies all items are included.
HOW DO I MAKE A RETURN ON REGULAR ITEMS?
Email us within five days of receiving your order, and we'll walk you through it.
Apparel and accessories must be unworn, unwashed, and free of scent and pet hair. The original, sealed plastic wrap must be on all CDs, vinyl, and other media. Gift boxes, special promotions, sale and clearance goods, and merch purchased at live events are ineligible for a refund.
Return shipping costs are your responsibility unless the item is defective or we sent you the wrong item. We will not refund shipping costs or cover the cost to ship to another address for incorrect or undeliverable addresses.
Ready? Please send us an email that includes your first and last name and your order number. We'll ask you to seal it in its original packaging and ship it back to us at the following address:
Reel Life Productions
3045 Bloomington Ave., Unit 7097
Minneapolis, MN 55407
Don't forget to give us a tracking number! We are not responsible for packages returned without tracking data. Once we receive your package, you can expect a refund within five business days (less the cost of shipping).
CAN I EXCHANGE MY ORDER FOR SOMETHING ELSE?
Due to high demand and varying stock levels, we do not offer exchanges unless your item is damaged or defective.
WHAT IS YOUR POLICY ON DAMAGED OR DEFECTIVE MERCHANDISE?
We inspect every item before it ships and use protective packaging to maintain the quality of our goods. In the unlikely event that you receive a manufacturer defective item, we will make it right.
However, we do not assume responsibility for items damaged during shipping. Jewel cases cracked during shipping are not considered 'defective.'