Esham Scully (Heather Gray)

Return Guidelines

• Returns must be initiated within 1 week (7 calendar days) of the delivery date of your order, per tracking number by contacting custserv.acidrap@gmail.com.

• Items must be unworn, unwashed, and re-sellable condition to be eligible for a refund. This means the item is clean, free of scent, pet hair, and in it's original packaging.

• Items NOT eligible for refund include sale/clearance items and merchandise purchased at live events.

• All music purchases must be returned unopened and in their original plastic wrap.

• Shipping costs and taxes incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.

Exchanges

• Due to high demand and varying stock levels, we are unable to offer exchanges at this time. Please place an entirely new order for any new/alternate items that you would like.

Defective/Wrong Item Received

• ONLY "defective" or "wrong item received" is eligible to be exchanged for replacement. We take every measure to protect items during shipping therefore we do not assume responsibility for items damaged during shipping including (but not limited to) jewel cases. Jewel cases that are cracked during shipping are not considered "defective". If you need to exchange a defective or wrong item received, please follow the same steps for returning an item in the RETURN POLICY above. Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for exchange. If we confirm that item was defective or wrong item was sent, the replacement item will be shipped at our expense, and you will be emailed a tracking number for the new shipment. In addition, you will be reimbursed the shipping fee for the package you sent back to us. *Please note: we can only fully reimburse non-expedited shipping such as first class or ground. Please do not use any expedited shipping methods such as 2nd day air or 3-day shipping.

Submitting a Return

• Ship the item back to us. Return items can be shipped in their original shipping mailer. 

• Include a print-out of your original order form and a copy of your email correspondence with customer service so we can reference your order once we receive the returned merchandise.

• Once we receive the returned package, we will inspect the item and review your order to confirm eligibility for refund. If refund criteria is met, we will issue a refund back to the account you used to make your original purchase within 10 business days after your returned item has been received by us.

• Be sure to obtain a tracking number for your package. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking.

Please ship all returns to:
 

Reel Life Productions
P.O. Box 7097
Minneapolis, MN 55407

More questions? We can be reached via e-mail at: custserv.acidrap@gmail.com

Orders are typically shipping within five (5) business days.